Washmen™ Support

Just like our service, our support is on-demand. From helping you get started to delivering your items and follow-ups, our trained support agents are available everyday between 9:00 AM till 11:30 PM, via E-mail, Whatsapp, in-app chat and phone call.

Drop us an e-mail

[email protected]

Whatsapp us

+97148132999

Call us

+97148132999

Drop us an e-mail

[email protected]

WhatsApp us

+97148132999

Call us

+97148132999

Getting started

Cleaning

ShoeCare

Pricing & billing

Reimbursement

What is Washmen™?
How does Washmen™ work?
What services does Washmen™ provide?
What do I prepare for my first order?
What's the turnaround time?
Do I have to be at home for pickup and delivery?
Do I need to sort my clothes by color and type?
Can I schedule my pickup and delivery at different locations?
Can I reschedule a collection or delivery
I missed a scheduled collection or delivery, what do I do?
Can I cancel my order?
Can I add extra items to my order when you collect?
What locations do you service?
How can I sign up to the app?
Who chooses the cleaning method?
Can you remove stains?
Can you hang/air-dry items?
Are there any materials you can't process?
Who cleans my clothes?
Do you clean wedding dresses?
Do you wash my clothes together with other people's clothes?
I am allergic to a certain type of detergent, what are my options?
Can I provide my own detergent?
How do I know if you can clean a specific type of clothing?
Are there any fabrics that you don't clean?
What temperature do you wash the clothes at?
How long is the turnaround time for Basic Cleaning?
Do you provide Shoe Repairs?
What is Light Restoration?
What is Heavy Restoration?
Can you do Icing for all types of Shoes?
How do you clean the Shoes? Do you use Washing Machines to wash them?
Is there a minimum charge?
What happens to my credit card info?
How will I know how much my bill is?
How do I pay?
What if an item goes missing?
What if my item is damaged?
When are you liable for damage?
How will I be compensated if my item is damaged?
What happens if I'm not happy with the cleaning result?
What happens if i'm not happy with the ironing result?

Getting started

Cleaning

ShoeCare

Pricing & billing

Reimbursement

What is Washmen?
How does Washmen work?
What services does Washmen provide?
What do I prepare for my first order?
What's the turnaround time?
Do I have to be at home for pickup and delivery?
Do I need to sort my clothes by color and type?
Can I schedule my pickup and delivery at different locations?
Can I reschedule a collection or delivery
I missed a scheduled collection or delivery, what do I do?
Can I cancel my order?
Can I add extra items to my order when you collect?
What locations do you service?
How can I sign up to the app?
Who chooses the cleaning method?
Can you remove stains?
Can you hang/air-dry items?
Are there any materials you can't process?
Who cleans my clothes?
Do you clean wedding dresses?
Do you wash my clothes together with other people's clothes?
I am allergic to a certain type of detergent, what are my options?
Can I provide my own detergent?
How do I know if you can clean a specific type of clothing?
Are there any fabrics that you don't clean?
What temperature do you wash the clothes at?
How long is the turnaround time for Basic Cleaning?
Do you provide Shoe Repairs?
What is Light Restoration?
What is Heavy Restoration?
Can you do Icing for all types of Shoes?
How do you clean the Shoes? Do you use Washing Machine to wash them?
Is there a minimum charge?
What happens to my credit card info?
How will I know how much my bill is?
How do I pay?
What if an item goes missing?
What if my item is damaged?
When are you liable for damage?
How will I be compensated if my item is damaged?
What happens if I'm not happy with the cleaning result?
What happens if i'm not happy with the ironing result?

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